Where do I register for programs?
For your convenience, all registrations are now done at the Lebovic Leisure Centre.

How do I know if I get in my class?
For quick processing registration night, you are asked to request 3 class choices and leave your form, with payment, which is numbered and processed in order. Forms are processed that night and confirmations are mailed out within a week. After registration night, confirmations are given to you when you register. PLEASE CALL US IF YOU HAVE NOT RECEIVED A CONFIRMATION ONE WEEK PRIOR TO THE FIRST CLASS.

I did not receive a confirmation letter for programs. Should I attend the first class?
Although we try to get all the confirmation letters out prior to the first class, they sometimes do not make it on time. If you do not receive your confirmation one week prior to the first day of lessons, please contact our registration desk at 905-642-PLAY (7529) ext. “0” to confirm dates and times of the classes.

What if the class I want is full?
Should your choice be full, you will be placed on a waitlist. We make every effort to accommodate our waitlists. Waitlists do change constantly due to transfers, cancellations and the addition of new classes. Should a spot become available, you will be contacted by our Customer Service staff. If a message is left for you on an answering machine you will be given 48 hours to contact us to confirm you want that spot. If we do not hear from you within 48 hours we will contact the next person on the waitlist.

Can I transfer my class to another day/time?
Transfers are accepted is space is available. We will not accept any transfers until one week after registration begins.

Why did my program get cancelled?
If there are not enough registrations for a class it will be cancelled. The decision to cancel a class is made approximately one week prior to the start of classes. We will try to place you elsewhere, but is a transfer is not possible, you will be given a full refund. PLEASE REGISTER EARLY TO AVOID DISAPPOINTMENT.

Is there a Refund Policy?
If you withdraw from a program or cancel your membership, you will receive a refund based on the program fee minus a $10 administration fee per person, per program. All refunds will be prorated from the time the refund request is received IN WRITING, which can de done by fax, mail, email or in person. If your program gets cancelled, you will receive a FULL refund. Refund requests will not be accepted after a program ends or a membership expires. There will be a $10 replacement cost for membership cards.

Can you accommodate someone with Special Needs?
We strongly believe that it is important for everyone to participate in Leisure activities. We will make every effort to integrate individuals with special needs into our programs whenever it is safe and enjoyable for all participants.

How can I find out about changes to programs and schedules?
Although we do try our best to ensure that all the information in the guide and web site is correct, sometimes we will miss something. Check the Town of Whitchurch-Stouffville notice board each Thursday in your Stouffville Sun-Tribune for changes or you can join our email updates list by sending us your email address. If you like to be entered on our update list or if you find an error in the guide, please email us at leisure.services@townofws.com

What do I need to wear in the gym, aerobics studio?
Wear comfortable clothing and soft soled indoor shoes.

How do I prove I’m a member when I come in to workout?
Fitness membership cards are issued when membership is purchased. The card is swiped each time upon entry and worn while in the fitness area. There is a $10 replacement fee for lost membership cards.

What is the temperature of the pools?
The Leisure Centre maintains a water temperature of 83° in the Main Pool and 90 ° in the Teaching/Therapy Pool. These temperatures may vary slightly.

Can I bring my infant swimming?
Non-toilet trained infants are welcome to swim in our pools. We ask that disposable diapers are not worn into the swimming pool. They must wear a Gabby’s type pool pant or swim diaper available for purchase in our Pro Shop.

How old do I have to be to swim alone?
Unaccompanied children MUST be 10 years of age or older, but it is recommended to always swim with a buddy.

Admittance policy for Leisure Swims
Children 5 years and under must be accompanied by a parent or guardian of at least 14 years of age who is responsible for the direct supervision - within arms reach - of the children. A maximum of 2 children shall be allowed for each parent or guardian.

Children 6 to 9 years old must be accompanied in the pool area by a parent or guardian of at least 14 years of age. Those children who are unable to pass the facility swim test must be under the direct supervision - within arms reach - of their parent or guardian, up to a maximum ratio of 4:1. The children must remain in the shallow end of the Main Pool, or in the Teaching/Therapy Pool.

Facility swim test: swimmers must have the ability to jump into the shallow end of the main pool, swim to the middle of the pool, turn and swim back, no stopping, to the satisfaction of the lifeguard on duty. The swimmer must be able to take at least one breath and not appear to be struggling.

Can I swim in the deep end of the Main Pool?
Children must do the facility swim test (listed above) to receive a wrist band. This wrist band allows entry into the deep end of the Main Pool.

How big do I have to be to ride the slide?
Everyone riding the exciting 1-1/2 revolution slide must be at least 42” tall.

What if I don't know what level to register my child in?
Come to any of our recreational swim times and ask for the deck Supervisor. They will evaluate your child and recommend the appropriate level.

Should I inform the lifeguards of my medical condition?
Yes... and the Lifesaving Society, Canada’s life guarding experts, states that “individuals with a serious medical condition are at greater risk of drowning and should be accompanied by another person who is familiar with the condition and treatment of the condition.”

How long does the pool close after a fouling?
We strictly adhere to the regulations as set out by the Ministry of Health. Should a fouling occur, the pool will be closed for a minimum of 2 hours.

Where can I put my stroller when we come swimming?
Due to health regulations, strollers are not permitted on deck. Strollers may be kept in the main lobby just outside the lifeguard room by the pool window or in the hall outside the change rooms in the designated "parking spots".

Who can use the family change room?
Children over 5 years of age must use the same gender change room. The family changeroom is for parents with children over 5 who are not comfortable sending them into the changeroom on their own. The family changeroom is also for families with more than one small child, or for those with special needs who require assistance.